Privacy Policy

Who we are

Deals Down Under ("we," "us," or "our") operates a retail store at 110 Trooper Drive, Hot Springs, AR 71913, and the website dealsdownunder.com. This policy explains what personal information we collect, how we use it, and the choices you have.

Information we collect

• Contact information — name, email address, and phone number when you join our Boomerang Bucks loyalty program, place an online order, or sign up for messages.
• Order information — items purchased, order totals, and pickup details when you buy in store or online. Payments are processed by Square; we never see or store your full card number.
• SMS program data — your mobile number, opt-in date and method, delivery status, and opt-out events, as described in our SMS Terms.
• Website usage — basic analytics such as pages visited and approximate location derived from IP address, used in aggregate to improve the site.

How we use your information

• To fulfill orders and arrange in-store pickup
• To operate the Boomerang Bucks loyalty program
• To send marketing communications you have opted into — SMS, email, or both — about deals, new arrivals, restocks, and rewards
• To respond to questions and provide customer support
• To measure, in aggregate, how our marketing performs
• To comply with legal obligations

What we never do with your information

We do not sell or rent your personal information to anyone. Your mobile phone number and SMS opt-in consent will not be shared with third parties or affiliates for their marketing or promotional purposes under any circumstances.

Service providers we use

We share personal information only with service providers who process it on our behalf, under contract, solely to provide their service to us:

• Square — point of sale, payments, loyalty program, and order management
• Twilio — SMS message delivery (see our SMS Terms for details)
• Resend — email delivery for messages you opted into
• Cloudflare — website hosting and security

Each provider is prohibited from using your information for any purpose other than delivering its service to us.

Cookies & analytics

Our website uses essential cookies to make features like checkout work, and basic analytics to understand site traffic in aggregate. We do not use third-party advertising cookies or cross-site tracking.

Data retention

We keep personal information only as long as needed for the purposes above — for example, loyalty and order records while your account is active, and SMS consent records for the duration of your enrollment plus a reasonable period required by messaging regulations. You can request deletion at any time using the contact below.

Your choices & rights

• SMS: reply STOP to any message to opt out immediately
• Email: use the unsubscribe link in any marketing email
• Access or deletion: email us at [email protected] to request a copy of your information or ask us to delete it

Children's privacy

Our website and marketing programs are intended for adults 18 and older. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with an updated "Last updated" date.

Contact

Deals Down Under
110 Trooper Drive
Hot Springs, AR 71913
Phone: (501) 451-0513
Email: [email protected]